Shipping and Return Policy - Beauty On 5th Ave

​

               Shipping Policy:

1. Processing Time: Orders are typically processed and dispatched within 3 to 5 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods: We offer several shipping options, including standard, expedited, and express shipping. Standard shipping typically takes 1 to 3 business days for delivery after the processing period.  Please note Signature is required upon delivery 

3. Shipping Rates: Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping costs at checkout before completing your purchase.

4. Estimated Delivery Time: Delivery times vary depending on the shipping method selected and your location. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

5. Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your delivery and estimate the expected arrival date.

6. International Shipping: Yes, we offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. Please note that shipping rates and delivery times may vary for international orders.

​

​

                  Return Policy:

​

1. Eligibility: We want you to be completely satisfied with your purchase. If you're not satisfied, we offer hassle-free returns within 30 days of delivery. Hair extensions must be returned in their original, unopened packaging with all tags and seals intact.

2. Return Authorization: Before returning your item, please contact our customer service team to obtain a return authorization. Returns received without prior authorization may not be accepted.

3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

4. Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

If you have any further questions or concerns about our shipping and return policies, please don't hesitate to contact our customer service team. Thank you for choosing Beauty On 5th Ave for your beauty needs!